Customer Service: If you need help with an existing order, or you simply want more information about our birdhouses, please user our contact form. If you require immediate service, you may call our toll-free number at 888-252-3146. Please note that we cannot accept orders over the phone.

Privacy Policy: Under no circumstances will we share your personal information (i.e. name, address, telephone number, and email address) with any third party except as required to fulfill your order. Unless you sign up for our mailing list, we will only contact you with information that is directly related to your order (for example, sending you an invoice and tracking number via email).

Shipping and Handling: All orders are automatically insured and we provide you with a tracking number (via email) once your birdhouse has been shipped. For residents of the 48 contiguous United States, shipping is FREE. Shipping to other locations is calculated during checkout (prior to payment).

Return Policy: We guarantee that our birdhouses are of the highest quality, and we only ship them after careful inspection. If you receive a birdhouse that isn't perfect, or was damaged during shipping, please contact us or call us at 888-252-3146 to report any problems. Note that all sales are final and refunds are not available under most circumstances.